Ordering, payment, shipment and returning

Ordering
You can order via the website (click on the shop button) or by email (Izzyizzyfashion@hotmail.com); of course, you have to provide a delivery address. As soon as I received your mail, I will check if the item is still available, and inform you within 24 hours. Then you can pay for the item and for shipment costs. The latter are € 5,75 in the Netherlands and €10 in other EU countries. At your request, I can make an offer for delivery outside the EU.

Payments
You can pay with Paypal and Ideal via the website (simply follow the procedure for ordering a dress in the shop), or by bank transfer to my accountnumber which is on the site.

Shipping
When I have received your payment, I will ship your product via DHL. At the latest the next day, except when this is Saturday or Sunday; then I will ship it on Tuesday, because my DHL service point (De Kempenaerstraat 16 in Oegstgeest) is closed on Sunday and Monday. DHL will send you an email with the tracking code that allows you to follow shipment online. In the Netherlands, the packages will be delivered after 1-2 work-days, in the other EU-countries after one week to a week and a half. The package will be delivered at the address you gave; if nodody is there, you can get it at the nearest DHL service point.

Return or swap
You can return the return the dresses for any reason, provided they have not been damaged by you. If you want to return them, you have to send them back within fourteen days after you received them, and notify me by email. I will return your money within three working days after receiving the dresses. If you want to swap the dresses for another size or model, that is also OK, provided I still have those sizes or models. In that case, you do not have to pay shipment costs again, though you do have to pay the cost of returning the original dresses yourself.

How to return the dresses
If you want to return or swap, please mail to Izzyizzyfashion@hotmail.com and send the package, with adequate prepayment for shipping, to Izzyizzyfashion, Merelstraat 6, 2333 XL, Leiden, The Netherlands.